Still in hot pursuit of a full-time job, my life has become the busiest it has ever been, thanks to the two part-time jobs I picked up. Now a hostess and a seasonal sales associate at REI, I am constantly interacting with human beings and moving around. Though it’s only been a couple of months, I’ve learned a lot about myself, strangers, and the minutiae of running shoes and hiking boots. It’s more than I ever expected.
In both jobs, I’m getting thousands of steps a day. The restaurant where I work isn’t even big, and yet, I comfortably get anywhere between 6,000 and 10,000 steps per shift — and the shifts are usually only 3-4 hours. Likewise, at REI, I’ll usually get 8-13,000 steps per shift, hustling between three footwear “warehouses.” To say I underestimated how physically demanding these customer service roles are would be a gross understatement. What initially felt like an overwhelming amount of physical activity (considering I am always actively training for running and climbing too) now feels relatively manageable. My running coach, David (who ironically I met at REI and now WORK with), commented during my first week, “The time on your feet in this job is awesome!” At least my coach wasn’t worried. I did think to myself the other day: if working these two jobs builds my endurance (long hours, walking/running around, staying mentally active), I’ve got to believe they’ll make me an even better ultra runner.
Working at the restaurant has also improved my finesse. Being around my best friend Ryan, who is very proprioceptive, has made me acutely aware of my clumsy nature. It took almost the two whole months for me to break a glass at the restaurant — and I owe that to my incredibly conscientious effort to NOT break anything. (When I told my coworker Jeremiah this, he responded, “No way! You’re lying.” I think I may have set a record.) I almost always will make two trips to a table to clear glasses than try to take on more than I can. I risk nothing and it has paid off. I still do silly things almost every shift, but at least broken glass has only occurred once.
What I lack in natural finesse, I make up for with non-finicky feet. I failed to appreciate before starting at REI how lucky I am from a podiatric perspective. For the most part, I put on a pair of shoes, and as long as they’re the correct size, I’m good to go. Case closed. But for a lot of folks — most, I’d argue — it is nowhere near that simple. Shoes are too narrow for them. Shoes are too wide. The arch doesn’t hit in the right place. A part of the shoe creates a hot spot or rubs their foot uncomfortably. Maybe they have titanium plates in their feet. The variables are somewhat endless. I feel so grateful that I don’t work on commission at REI, because it means I can actually spend a lot of time with individuals to find the exact shoe that works. And if they aren’t satisfied or don’t buy the shoe, no sweat. The only bummer, honestly, is when the footwear department is so busy that I can’t spend as much time in this capacity. Especially when someone doesn’t know what they want. If someone walks in and says, “I’m looking for a lightweight hiking boot that’s waterproof, mid height, and zero drop,” I can unflinchingly respond. “Awesome. So we’re looking at the Altra Timp or the Altra All-Weather Lone Peaks.” It’s much harder when someone walks in and says, “I need a hiking boot.” Then we’re starting from absolutely square one.
In contrast, at the restaurant, I don’t actually chat with customers as much. I’m mostly finding out their party size and trying to get them seated, in between busing tables, filling water pitchers, and polishing silverware. It’s definitely an imperfect science, both seating people to maximize the restaurant capacity and estimating how long a wait will be. I think I do a decent job but am always trying to improve. The tough aspect of our restaurant is how many “high tops” we have — high tables with tall stools that have no backs. Whenever a group with young kids or elderly folks walks in, those tables are somewhat eliminated. I would say that 70% of folks would prefer a low top, 20% don’t care, and 10% actually want a high top. I have definitely seen many facial expressions darken when I tell people the only available table is a high top. You can’t please everyone.
What I like about the restaurant is that I can put people on pause. At REI, if the footwear department is swamped, I’m assisting up to 5 customers. Five different people requesting potentially multiple shoes and multiple sizes, which may be located in all three different warehouses. Those times, I am nearly running between hiking, running, and casual shoes, circling back on folks, and trying to keep my wits about me. Meanwhile, at the restaurant, if there are no open tables, I just take down a name and number and continue with what I’m doing. I’ll call them when something opens up. There are certainly moments where I feel frantic, trying to simultaneously seat people, provide enough clean silverware and water glasses, and clean tables to get more folks in. But I always know the pace will eventually slow, the dish racks to empty will stop coming, people will stop arriving, and the restaurant will close.
Perks of the jobs? Lots of them. At the restaurant, I get a lot of good free food, plus I get a free beer every shift if I want. I connect with a lot of people who recognize me from the rock gym, and a lot of friends and acquaintances come in. At REI, I get great discounts and pro deals, and there are usually snacks in the break room. REI has also gotten me a discount at the rock gym and free skiing on weekdays at Monarch Mountain! Both jobs fulfill my extroverted nature, talking to so many strangers, and both satisfy my restlessness, too. I love engaging with people and moving around, and my coworkers are genuinely rad. In fact, my REI coworkers are so knowledgeable about outdoor gear that I learn new things from them every single shift. To be surrounded by peer teachers is truly awesome.
The cons? Some are obvious. Neither job pays particularly well, which can be tough at times when they’re both exhausting. Commuting for the first time in my life, I am enormously grateful for the previous remote work I’ve had — it really does cut down on your time. And finally, the lack of benefits — healthcare, PTO, etc. Once again, it makes me way more cognizant of the privilege I had to work full-time jobs with paid vacations, holidays, and regular hours.
That said, I am also grateful for this time of hustling because it’s put so many privileges in perspective; it’s revealed that I’m more suited to in-person work; and it’s shown me that I genuinely like customer service. No matter how stressed I may get during a shift, I never have any inclination to take that out on a customer. Thinking back on poor customer service I’ve received, I’ve tried to be empathetic — maybe the representative I worked with was having a bad day, was going through something, etc. As someone who has been going through some stuff myself, though, I feel like I’ve naturally been putting on a smile for those I serve. I may just need to brush away a tear while roaming the running shelves for that men’s Topo Ultraventure in size 10 or take a deep breath as I receive another dish rack to polish. The hard moments are short-lived when you’re around good people and you put yourself in a good environment.
Though I am unsure if the two part-time job life will be sustainable, I’m proud of myself for making it work as best as I can.